Membership FAQ

Membership Cards

How long will it take to receive my printed membership card?

Membership cards take approximately four to six weeks to arrive in the mail. They come alongside an acknowledgment letter that you can use for tax purposes (your membership dues are fully tax deductible). If you have not received your card(s) after six weeks, call us at 317-920-2651 or email membership@discovernewfields.org and we will have them re-sent to you. In the meantime, you can visit using an old membership card, your digital membership card, or your active online account.

What if I want to visit, but don’t have my card yet?

No worries. Once you have purchased your membership, you can visit Newfields at any time. We recommend that all guests reserve general admission tickets online in advance of their visit. As soon as you become a member, you’ll have an active online account tied to your membership—just log in with the email address you provided when you signed up. If you’re making a spur-of-the-moment visit, you can also give your first and last name when you check in at the Welcome Desk and our friendly Hospitality Associates will look you up.

When will I receive my digital membership card?

You’ll get your digital membership card via email within 2-3 business days after you join. Once you’ve downloaded your digital membership card, it will update automatically in your digital wallet each time you renew your membership. If you haven’t received your digital membership card after two weeks, email membership@discovernewfields.org and we’ll re-send it to you.

How will I receive my digital membership card?

The cards will come in an email from Newfields and our partner organization Cuseum with a link to download your new digital membership card straight into your Apple Wallet (if you have an iPhone) or Wallet Passes (if you have an Android—please download the app from the Play Store). If your email has a sensitive spam filter, be sure to add “membership@cuseum.com” to your address book.

How do I download my digital membership card?

IPHONE

iPhone users will not need to install any apps as the Wallet app is automatically installed on your device. Open the email you received with your digital card on your smartphone. This is sent to the email address you registered with when you purchased your membership. The email will be from Newfields | Indianapolis Museum of Art, with the subject line, “Your New Membership Card – [Your Name].”

Click on the black button that reads “Download Membership Card.” A screen will open that says, “Add to Wallet.” Click this button, which will bring you to a preview of your digital membership card. Then, click the word “Add” at the top right of your screen.

Your digital membership card is now downloaded to your phone. To access your card any time, simply click on your Wallet App icon on your phone to open your digital card. If you have more than one card saved (such as credit cards or plane tickets) you may need to scroll through your wallet vertically until you find the one that has our logo and says “Newfields.” Click on the logo to open your card and click “Done” to close it. When you arrive at Newfields, one of our Welcome Desk associates will scan the barcode on your card and you’ll be ready to begin your adventure.

To view your membership benefits, click on the three dots icon in the upper right-hand corner. If you are an Explorer-level member or above, your reciprocal access to museums, gardens, and other cultural institutions will be indicated here. Please also make sure “Automatic Updates” are enabled. This allows your card expiration and/or membership level to update three to five days after you renew and/or upgrade your membership.

ANDROID

If you do not have the WalletPasses | Passbook Wallet App, please download that app first from the Google Play Store (links to Google Play Store).

Open the email you received with your digital card on your smartphone. This is sent to the email address you registered with when you purchased your membership. The email will be from Newfields | Indianapolis Museum of Art, with the subject line “Your New Membership Card – [Your Name].”

Click on the black button that reads “Download Membership Card”. A screen will open that says, “Add to PassWallet.” Click this button.

Your digital membership card is now downloaded to your phone. To access your card any time, simply click on the Passes app icon on your phone to open your digital card. When you arrive at Newfields, one of our Welcome Desk associates will scan the barcode on your card and you’ll be ready to begin your adventure.

To view your membership benefits, click the “i” icon to the right of your barcode. If you are an Explorer-level member or above, your reciprocal access to museums, gardens, and other cultural institutions will be indicated here. Please also make sure “Automatic Updates” are enabled. This allows your card expiration and/or membership level to update three to five days after you renew and/or upgrade your membership.

OTHER HELPFUL INFO

*If you have a Duo-level membership or higher, you can have up to two named adults on the membership. The primary member will receive separate emails with each named adult’s card. To share the other member’s card with the cardholder, please forward the email that contains the card with their name on it. If you would like to add or change the second name on your membership, please email membership@discovernewfields.org or call 317-920-2651.

*If your card does not automatically update in three to five business days, make sure the Automatic Updates feature is enabled on the back of your card. Then email membership@discovernewfields.org or call 317-920-2651 so an associate from the Membership team can update your card.

*If you are having trouble installing your digital card, please email support@cuseum.com.

How do I use my digital membership card?

Open the card in Apple Wallet or Wallet Passes and present your phone just like you would your physical card whenever you visit Newfields. On the “back” of the card, you can see all of your member benefits.

How will my secondary member get his/her card?

(For Duo-level members and above.) You’ll receive a separate email and card for both members on your account at the email address you gave when you signed up for the membership. You can forward the secondary member the email with their card to download. Or, you can download both cards and share the card from Apple Wallet or Wallet Passes by clicking “share pass” on the back of the card.

NAVIGATING THE WEBSITE

How do I log into my account?

Go up to the main header navigation at discovernewfields.org and click the words “BUY TICKETS.” Then, click on “SIGN IN” at the top of the page. A window will open where you can enter your email and your password. If you’re logging into your account for the first time or don’t remember your password, click “reset password” and enter the email you gave when you signed up to be a member.

How do I update or edit my information?

Once you are logged in to your account, click on your first name in the top right corner of the screen and then click on “MY ACCOUNT” on the pop-up menu. Scroll down to “Account Profile” and click “Edit” (the pencil icon located in the top right-hand corner). Under “Sign-In Info”, you can edit your email and password.

How can I renew my membership (or upgrade to a different one)?

To renew or upgrade, log in to your account and simply click add the membership you would like to your cart. Once you’re in your cart, you’ll click “I Agree to the Terms and Conditions” and then “BUY NOW” to complete your purchase.

OTHER GREAT QUESTIONS

Can I use my membership to bring a guest to the museum?

Unless you are a Solo or Student member, you can name up to two adults on your membership account. If you or your co-member isn’t present, the other member can bring a guest in the named member’s place. At the Host level and above, you can bring two more adult friends or family members—that’s four adults total each visit.

Can another person use my membership when I’m not there?

One person on the membership account must be present in order to access the museum. The only exception is when the person using the membership is between the ages of 15 and 17 (15 is the youngest age that a minor can visit while unaccompanied by an adult).

How do you determine my expiration date? What happens if I renew my membership early?

Your membership is active through the last day of the month one year after you purchased it. If you decide to renew early (maybe a really great deal pops up in your inbox), your membership will extend an additional year from its current expiration date.

How often should I expect to receive mail from Newfields?

In an effort to save a few trees, most of our updates will arrive via email. Expect to see an e-newsletter in your inbox about once a week. You’ll also receive a longer emailed newsletter once per month.

Does my membership allow me to visit other museums?

As its name might suggest, the Explorer-level of membership allows you to visit over 500 museums and gardens around North America for free. (We know we’re still your favorite). Donor Circle members also receive reciprocal benefits – among many others. To learn more about your reciprocal benefits, click here.

Is there a way to put multiple mailing addresses and/or and emails on my account?

To make sure we have everything right with your account, there can only be one mailing address and email address per membership.

Is there a student discount for Newfields memberships?

You can join as a Student member at the Welcome Desk for only $35 with a valid student ID. If you’re a student at any Marion County college or university (Butler University, Marian University, Christian Theological Seminary, University of Indianapolis, Martin University, Ivy Tech, or IUPUI) you’re eligible for a free Student membership.

 

Advanced tickets are required for all members and guests.