Membership Cards
How long will it take to receive my printed membership card?
Membership cards are now printed on-site at Newfields on the next business day after purchasing a membership. Cards should arrive in the mail within 1-2 weeks of purchase. Membership cards are $10 per membership account. If you would like to purchase a physical membership card, please call the Membership Department at 317-920-2651 or visit the Info Desk.
What if I want to visit, but don’t have my card yet?
No worries. Once you have purchased your membership, you can visit Newfields at any time. We recommend that all guests reserve general admission tickets online in advance of their visit. As soon as you become a member, you’ll have an active online account tied to your membership—just log in with the email address you provided when you signed up. If you’re making a spur-of-the-moment visit, you can also give your first and last names when you check in at the Info Desk and our friendly Guest Experience Associates will look you up. Please be advised that on some days, especially Free First Thursdays and other free days, tickets may be unavailable due to demand and capacity restrictions.
When will I receive my digital membership card?
Your digital membership card is now sent immediately upon purchasing or renewing your membership. Your digital card will be sent to the email entered at the time of your membership purchase. In your email confirmation, you’ll find a link to download your digital card. If you have a secondary member, you can forward that email over to them so they can also download the digital membership card. If you’re unable to find your digital card in your email, please contact the Membership Department at 317-920-2651 or visit the Info Desk.
How do I download my digital membership card?
On your smart phone, open the order confirmation sent to the email address connected to your membership. Find the Membership section and click “View Digital Membership.” A new tab will open.
IPHONE
iPhone users will not need to install any apps as the Wallet app is automatically installed on your device. Click ‘Add to Apple Wallet.” Your digital membership card is now downloaded to your phone. To access your card any time, simply click on your Wallet App icon on your phone to open your digital card. If you have more than one card saved (such as credit cards or plane tickets) you may need to scroll through your wallet vertically until you find the one that has our logo and says “Newfields.” Click on the logo to open your card and click “Done” to close it. When you arrive at Newfields, one of our Guest Experience Associates will scan the QR code on your card and you’ll be ready to begin your adventure.
ANDROID
If you do not have the Google Wallet app, please download that app first from the Google Play Store. Once the app is downloaded, go back to your digital card, and click “Add to Google Wallet.”
Your digital membership card is now downloaded to your phone. To access your card any time, simply click on the Wallet app icon on your phone to open your digital card. When you arrive at Newfields, one of our Guest Experience Associates will scan the QR code on your card and you’ll be ready to begin your adventure.
If you have any trouble downloading your digital membership card, please email membership@discovernewfields.org.
HOW DO I USE MY DIGITAL MEMBERSHIP CARD AT OTHER MUSEUMS and gardens?
If you have a Newfields 4 + Reciprocal membership, the front of your digital card will have all the reciprocal institutions that Newfields is a part of. Simply show your digital card at the check-in desk of any of the more than 500 reciprocal institutions.
HOW WILL MY SECONDARY MEMBER GET THEIR CARD?
For Newfields 2 members and above, you’ll need to forward the initial order confirmation email over to your secondary member so they may download their digital card to their smart phone. If you would like to add a secondary member to your account, please email membership@discovernewfields.org with your secondary member’s name. We will then resend the email confirmation to the primary member so your new secondary member can download their card.
NAVIGATING THE WEBSITE
How do I log into my account?
Go to the main header navigation at discovernewfields.org and click the words “BUY TICKETS.” Then, click on “SIGN IN” at the top of the page. A window will open where you can enter your email address and password. If you’re logging into your account for the first time or don’t remember your password, click “reset password” and enter the email you gave when you signed up to be a member.
How do I update or edit my information?
Once you are logged into your account, click on your first name in the top right corner of the screen. Click on “MY ACCOUNT” on the drop-down menu. Scroll down to “Account Profile” and click “Edit” (the pencil icon located in the upper right-hand corner). Under “Sign-In Info”, you can edit your email and password. You can also email membership@discovernewfields.org to get your account info updated.
HOW CAN I RENEW MY MEMBERSHIP (OR UPGRADE TO A DIFFERENT LEVEL before my membership expires)?
To renew your membership, go to the “JOIN” page and select the desired membership level to add it to your cart. Proceed with checkout by confirming your contact information and clicking “I Agree to the Terms and Conditions”. Select “BUY NOW” to complete your membership renewal.
If you would like to upgrade your membership level to a higher level before your membership expires, please call the Membership Department at 317-920-2651 or visit the Info Desk.
OTHER GREAT QUESTIONS
Can I use my membership to bring a guest to the museum?
Unless you are a Newfields 1, Newfields 1 + Kids, or Student-level member, you can name up to two adults on your membership account. If you or your co-member isn’t present, the other member can bring a guest in the named member’s place. At the Newfields 4 + Kids-level and above, you can bring two more adult friends or family members—that’s four adults total each visit.
How do I add a caregiver to my account?
If you have a Newfields 1 + Kids or a Newfields 2 + Kids-level or above, you can add one caregiver to your account. To do so, please contact Membership. Caregivers do not receive physical or digital membership cards.
CAN ANOTHER PERSON USE MY MEMBERSHIP WHEN I’M NOT THERE?
Only the primary and secondary members on the account can use the membership. If you are a caregiver, please provide the primary or secondary’s name on the account. If you are listed on the account, you and all children 17 and under will be able to visit.
HOW DO YOU DETERMINE MY EXPIRATION DATE? WHAT HAPPENS IF I RENEW MY MEMBERSHIP EARLY?
Your membership is active through the last day of the month one year after you purchased it. If you renew early (maybe a great deal pops up in your inbox), your membership will be extended an additional 12 months from its current expiration date.
HOW OFTEN SHOULD I EXPECT TO RECEIVE MAIL FROM NEWFIELDS?
Most of our updates will arrive via email. Every Monday via email, members will receive our Member Monday email with important updates and events happening over the next few weeks. Twice a year, we will mail a calendar of upcoming events that covers a 4–6-month window. Members can also expect to get a renewal notice in the mail if they do not renew before their expiration date.
DOES MY MEMBERSHIP ALLOW ME TO VISIT OTHER MUSEUMS?
As its name might suggest, the Newfields 4 + Reciprocal membership allows you to visit over 500 museums and gardens around North America for free. (We know we’re still your favorite). Donor Circle members also receive reciprocal benefits. To learn more about your reciprocal benefits, click here.
IS THERE A WAY TO PUT MULTIPLE MAILING ADDRESSES AND/OR EMAILS ON MY ACCOUNT?
To make sure we have correct information on your account, there can only be one mailing address and email per membership.
IS THERE A DISCOUNT FOR NEWFIELDS MEMBERSHIPS?
Teachers, first responders, and active or retired military personnel are eligible for a 10% discount on all levels of membership. To apply for the discount, please call the Membership Department at 317-920-2651 or visit the Info Desk at Newfields.
Indiana college students get a free membership to Newfields.
The Details: To be eligible for a free college membership, students must be enrolled in a college, university, or trade school in Indiana and earning a degree or certificate. Student membership benefits are equivalent to the Newfields 1 membership level.
There are two ways to enroll:
Online: Fill out the enrollment form here. The Newfields Membership Department will process the request in 1-2 business days.
In-person: Stop by the Info Desk and a Guest Experience Associate will help you register. Please have your student ID ready.