Member FAQ

Membership Cards

Q. How long will it take to receive my membership card?

A.  Membership cards take approximately four to six weeks to arrive in the mail. They come attached to an acknowledgment letter that you can use for tax purposes (your membership dues are fully tax deductible). If you have not received your card after 6 weeks, call us at 317-920-2651 or email and we will get everything sorted out. In the meantime, you can use an old membership card, or ask for a temporary card at the Welcome Desk.

Q. What if I want to visit, but don’t have my card yet?

A. No worries. Once you have purchased your membership, you can visit the museum at any time. Just give your first and last name when you check in at the Welcome Desk. Our friendly Hospitality Associates will look you up, and you’ll be off exploring in no time.

Navigating the Website

Q. How do I log into my account?

  • Go to the “Give and Join” tab
  • Select “Join”
  • Scroll down the page and click the “My Account” button
  • Enter your email and your password
  • If you're logging into your account for the first time or don't remember your password, click "I don't know my password" and enter the email you gave when you signed up to be a member. 

Q. How do I update or edit my information?

A. Once you are logged into your account, go to “Account Profile” and click “Edit” (located in the top right-hand corner). Under “Sign-In Info”, you can edit your email and password.

Q. How can I renew my membership (or upgrade to a different one)?

A. To renew or upgrade, log in to your account, and simply click add the membership you would like to your cart. Once you’re in your cart, you’ll click “commit to buy” to complete your purchase.

Other Great Questions

Q. Can I use my membership to bring a guest to the museum?

Unless you are a Solo or Student member, you can name up to two adults on your membership account. If you or your co-member isn’t present, the other member can bring a guest in his/her place. At the Host level and above, you can bring two more adult friends or family members – talk about a party.

Q. Can another person use my membership when I’m not there?

A. One person on the membership account must be present in order to access the museum. The only exception is when the person using the membership is between the age of 15 and 17 (15 is the youngest age that a minor can visit while unaccompanied by an adult).

Q: How do you determine my expiration date? What happens if I renew my membership early?

Your membership is active through the last day of the month the year after you purchase it. If you decide to renew early (maybe a really great deal pops up in your inbox), your membership will extend an additional year from its current expiration date.

Q. How often should I expect to receive mail from Newfields?

In an effort to save a few trees, most of our updates will arrive via email. Expect to see an e-newsletter in your inbox about every other week. You’ll also receive a magazine in the mail three times a year.

Q. Does my membership allow me to visit other museums?

A. As its name might suggest, the Explorer level of membership allows you to visit a variety of museums and gardens around North America. (We know we’re still your favorite). Click here for the full list of places to visit.  Donor Circle members also receive reciprocal benefits – among many others.

Q. Is there a way to put multiple mailing addresses and/or and emails on my account?

A. To make sure we have everything right with your account, there can only be one mailing address and email address per membership.